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The importance of support in Customer Success | SAP Community Call

In this replay of the "SAP Community Call: The importance of support in Customer Success" held on 23. September 2020, Rohan Patel covers how is support essential to customer success as we enter the experience economy? It turns out, it may be an important make-or-break factor. Learn how our real-time support options such as Expert Chat and Schedule an Expert deliver fast and effective support to customers. Rohan will also provide a demo of the newest real-time support tool, Schedule a Manager, which was made available in early 2020. More information about SAP Support: https://support.sap.com/en/my-support... More information about "Schedule a Manager" can be found here: https://blogs.sap.com/2019/12/18/sche... The Presenter Rohan Patel https://people.sap.com/rohan.patel2 is Global Head of Support for Intelligent Technologies, having joined SAP through the acquisition of Business Objects in 2008 where he had already developed a reputation of success in both Partner support strategy and operational execution. Rohan has held positions for SAP in both France and the UK and has a reputation built around Customer Focus and Organizational Culture. Visit SAP Community to learn more about Community Calls: https://community.sap.com/resources/c...