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Team Communication Tips

Team communication tips from communication expert Steve Bustin (https://communications.healthcare). More on Steve's blog at: https://communications.healthcare/blog Some highlights from the video: [00:00:03] I wanted to talk through some team communication tips, because there are lots of ways to communicate with your team, whether that's online or offline. So I just wanted to run through some ideas for really effective team communications. And most of these ideas will be pertinent to pretty much anybody in any sector, but I think they are particularly pertinent if you're working in the healthcare or pharmaceutical sectors. [00:00:30] Let's start just by thinking about tools or channels. [00:00:35] Just having lots and lots of communication tools or channels available doesn't mean you're communicating; having everyone on Zoom, Slack, WhatsApp, iMessage, email phone, FaceTime, Skype... [00:00:52] ...is anyone still using Skype? [00:00:54] ...does not make you a team. It just means that you've got lots of ways to communicate, or should I say "interrupt" each other? [00:01:05] So think about stripping down to two or three channels and have clear goals for what each channel is used for. [00:01:15] I think it's also about saying really effective communication isn't about talking, it's about listening and in particular it's about active listening. [00:01:25] To make sure that you are actively listening to somebody, take notes as they're speaking. Just jot down the key points of what they're saying. Ask questions. Ask for clarification about what they're talking about. Repeat back what you've understood them to have said, so you can check, you have understood them correctly. [00:01:41] I'd also say if he wants to listen, you need to avoid distractions, particularly if you're having an online meeting. Switch off emails. Don't have Facebook open. [00:01:49] But you also need to have a good communication feedback loop in there. [00:01:54] How are people going to be able to talk to you, if you put out a form of communication? Can they just reply to your email or can they set up a meeting? How available are you, particularly if you are the team leader? [00:02:05] I also think you need to be making sure that you're speaking the same language. Be aware that not everybody uses the same jargon, technical language that you do, particularly they're a newer member of the team. It can be really, really offputting if you don't understand the language other people are using. [00:02:21] I always say, if you're not sure how to pitch a conversation, go for "pub chat". I think it's also worth saying at this point that a lot of you do need to have a number of different ways of communicating with your team. Have two or three key channels, to make sure that people can absorb information in the way that actually works for them. [00:02:39] For example, if you've got an announcement to make; I'd film a video, I'd strip out the audio, so that people could listen to it as a podcast. Have it transcribed so it can then be posted as a blog. Then send an email out to your team, with links to all the videos, the podcast or the blog version. And send it out on email, Slack, WhatsApp, whatever the channels are that you use so that people can read, listen, or watch it in a way that suits them. [00:03:04] And also, if really want to foster team spirit within your team, you need FaceTime. It's really hard to build a sense of team spirit, if your colleagues can't see each other. So don't let people hide off camera. [00:03:19] If you were having a real meeting, you wouldn't let them hide behind a curtain in the corner of the room. And yet by switching their camera off, that's basically what they're doing. So just encourage people to have their cameras switched on, so there is a bit of eye contact and face to face time. [00:03:35] Make sure that when you are having meetings and group communications, allow everybody to have their say, particularly if you're the team leader. It's up to you to make sure that you don't dominate, that you're hearing from everybody. Everybody has a chance to reply, to respond, to react. [00:03:50] I'd also, in any communication when you're talking with a group, allow time for let's say, off topic conversations, social chat. These are what really help to build a team; shared experiences, things in common, what we're watching on TV at the moment, films we've been to see. Be a human, rather than just a leader or a manager.