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Inside Chili’s New Efficiency Pivot: Automated Burger Grills and More | WSJ Pivot

Chili’s new strategy bets that faster, more efficient kitchens will bring back the customers it’s lost since the pandemic. The small changes like slimming down the menu, getting rid of chores and installing new grills could save the restaurant chain millions. Time is money for Chili’s; they plan to cut down the time to cook a burger from five minutes to two minutes. WSJ’s Heather Haddon breaks down the pivot—and its potential pitfalls. 0:00 Chili’s faster speed 0:45 Trimming down the menu 2:36 Cutting out meaningless chores 4:14 Kitchen updates #Chilis #Food #WSJ