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What is CRM? Customer Risk Management Explained - SYDECON

Welcome to SYDECON. We care for your company's compliance with MDM Enterprise in the Cloud! You'll find the full explanation in text form here in the description below the links. Visit us on: Our webpage: www.sydecon.de Or write an e-mail: [email protected] Call on the phone: +49 (89) 41 41 749 - 0 Explain your issue to us and together we will find the solution that best suits your company's interest! SYDECON offers more than just software. We implement MDM Enterprise Suite for you, but we do not leave you alone afterwards. Our trained consultants and expert software engineers are always available for you, with gumption and competence. LinkedIn:   / 1996607   Twitter:   / sydecon   Xing: https://www.xing.com/companies/sydeco... What is Customer Risk Management? Let's suppose your company runs branch offices or subsidiaries in different locations or even countries around the world. Local sales departments create new customers every day. On paper this may seem very profitable. Your company might sell non-critical products to thousands or millions of buyers. In this case, the statistics are on your side and you don't need to check every new contact in detail. You can live with a percentage of bad sales. However, what happens if you sell expensive sensitive products to new customers you don't know? That offers a lot of risks. A single wrong deal with product misuse can ruin the reputation of your company, cause legal problems or financial loss. How can you avoid this? Reviewing a third party to determine its suitability for any given task is essential to economic stability. Implementing workflows that asses and evaluate customer credibility as a Shared Service can be the solution. It’s called TPDD – Third Party Due Diligence. Usual due diligence processes are running a credit report, checking bank references or conducting checks via investigative methods. In theory every local headquarter deals with this issue by itself. Example: A new customer approaches a local headquarter with a request to purchase a sensitive product of sorts. He will therefore have to meet a certain set of requirements before a deal can be made. In theory every local account manager is now tasked with finding the right department responsible for checking the request of the customer. For example verifying credit-worthiness. That takes time and is inefficient. Standardizing the questionnaire process helps to simplify and optimize the use of all available customer information. Entering information into a supportive IT system will now automatically trigger workflows that evaluate which department is suited for processing the request and which is in charge of the deal. The prospect of financial struggles as well as costly sales and compliance issues can now be identified without the need for complicated search processes. And global rules are guaranteed to be followed in the same correct way, while the distributed services remain locally optimized. Customer Risk Management can be seamlessly integrated into an already existing Shared Service system. Manual processes are automated as far as desired and everything remains traceable in detail at all times. A comfortable workflow-system leads to the quick and accurate identification of a customer’s liquidity. The outcome: better economic results and more trust between company and customers.