Скачать с ютуб Monitoring a Call Center (+ Advice for Supervisors) в хорошем качестве

Monitoring a Call Center (+ Advice for Supervisors)

Dive into call center monitoring in our latest video! Discover how to enhance customer service and create a supportive environment for agents. The ultimate AI-powered contact center is here. See it in action! 👉 https://www.nextiva.com/x/contact-cen... ⭐ In this video: ✔️ Effective Call Center Monitoring Strategies: Learn how to establish measurable goals aligned with your business strategy. Discover the importance of Net Promoter Scores and why they're a golden KPI metric. ✔️ Types of Calls to Monitor: We discuss the pros and cons of monitoring inbound, outbound, and internal calls, and how random selection can lead to unbiased quality assurance. ✔️ Key Performance Indicators (KPIs): Understand crucial call center metrics like average call handle time and first call resolution rates. We'll show you how to use these KPIs to smooth out your call center operations. ✔️ Employee Training Techniques: Explore customer surveys, call monitoring, and mock calls as tools for continuous improvement in your team's performance. ✔️ Choosing the Right Software: Get insights on software options like Five9, Gong, and Nextiva, and how they can streamline your call center management. 🔗 For more detailed information, check out our comprehensive blog post on Net Promoter Scores and call center strategies: https://www.nextiva.com/blog/net-prom... 📊 Recap of Call Center Monitoring Strategies: 1️⃣ Establish clear goals 2️⃣ Determine which calls to monitor 3️⃣ Define essential KPIs 4️⃣ Provide necessary training 5️⃣ Select the right software 👩‍💻 Get the best business tips, information, and tools on our blog: → https://www.nextiva.com/blog?utm_sour... Video content: 0:00 Call Center Monitoring 0:30 Establishing Goals 1:04 Types of Calls to Monitor 1:25 Key Performance Indicators (KPIs) 2:13 Training Call Center Agents 2:40 Choosing a Call Center 🔗 Stay connected with Nextiva:    / nextiva     / nextiva     / nextiva     / nextiva     / nextiva   🤩 Some of our popular videos:    • What is VoIP? (+ How VoIP works!)      • App overload? Only Nextiva can fix that.      • 🚀 Get Amazing Service™ with Nextiva!      • Shelby American accelerates customer ...   ⚠ Disclaimer: The videos on our YouTube channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature. #callcenter #contactcenter #contactcentersolutions