Скачать с ютуб Free Webinar: Integrating NPS and Customer Emotions for Leveling Up CX Insights в хорошем качестве

Free Webinar: Integrating NPS and Customer Emotions for Leveling Up CX Insights

The latest Future CX Outlook research shows that the Net Promoter Score (NPS) remains the most used Customer Experience KPI. However, many CX professionals globally have stated that measuring only NPS is not enough. NPS is a powerful tool, but to truly capture the voice of the customer, we need to delve deeper into their emotions. On June 19 we discussed with Jaakko Männistö, globally awarded CX leader and CEO of Feedbackly, how to improve the quality of your CX insights and make them more actionable by integrating NPS with customer emotional experience data. The webinar was managed by Evely Kaasiku, CMO of Feedbackly. In this webinar, you will learn: - The synergy between NPS and customer emotions: Learn how combining these insights can provide a comprehensive view of customer satisfaction. - Actionable strategies: Discover techniques to effectively integrate emotional feedback into your CX programs. - Practical examples: See how to leverage this holistic approach in practice to drive customer loyalty and business growth. --- --- --- About Feedbackly: Feedbackly is the only customer feedback platform solution that enables you to measure Emotional Value Index (EVI®). With Feedbackly, you can collect powerful insight into how your customers’ emotions impact revenue and churn throughout the entire customer journey. Learn more: www.feedbackly.com Contact us or book a demo: www.feedbackly.com/demo