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From Feedback to Action: Innovative Voice of the Customer (VoC) Solutions |

In this Expert Edge session, we dive deep into the transformative power of Real-Time Feedback and AI in revolutionizing Voice of Customer (VoC) platforms. Join industry leaders as they explore the critical role of indirect and inferred data in achieving a comprehensive 360-degree feedback understanding, and how VoC solutions are closing the feedback loop with CCAAS. Additionally, we’ll discuss the growing demand for Voice of Employee (VoE) and its synergy with VoC, paving the way for Total Experience Management. Speakers: Ozkan Demir - Chief Executive Officer, Pisano Shruti Jadhav- Vice President and Principal Analyst for Customer Experience, Quadrant Knowledge Solutions Abhishek Dubey - Analyst, Quadrant Knowledge Solutions Don't miss out on this insightful discussion! Subscribe to our channel, hit the notification bell, and stay updated with the latest insights in the industry. Link: / @qks_group #VoC #RealTimeFeedback #AI #CustomerExperience #TotalExperienceManagement #ExpertEdge #Pisano #QuadrantKnowledgeSolutions #QKS

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