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What Works: Delta Airlines Unveils Its Skills-First Strategy E191

Delta Air Lines understands the importance of its employees, managers, and leaders, so the company has built one of the airline industry’s most advanced “skills-first” strategies. Built on its investment in SAP technology ([Talent Intelligence Hub](https://news.sap.com/2023/10/skills-b...) and a focus from the top, the company fully embraces an [agile cross-functional career model, all built around skills](https://www.acerapartners.com/blog-po.... In this episode Tim Gregory, Managing Director of HR Innovation and Technology at Delta, walks Kathi Enderes through the company’s strategy, describing how Delta uses skillstech and AI to [help employees advance their careers](https://hbswk.hbs.edu/item/advancing-...) across job families in the company (we call this [The Dynamic Organization](https://joshbersin.com/definitive-gui.... Delta is a pioneer in this effort: most airlines fall far behind in their talent and HR strategies. As Tim describes, this strategy not only helps employees grow and develop, it gives Delta a foundation of sustainability and customer service others only emulate. Delta is rated the #1 airline for passenger service in the US, and we believe this HR strategy is foundational to its market success. Join our course [Career and Talent Mobility](https://bersinacademy.com/courses/car...) to learn more. Additional Information [Delta Now Rated As Customers’ Favorite Airline](https://qz.com/delta-first-class-flye...) [SAP SuccessFactors Delivers on HXM and The Promise of AI](https://joshbersin.com/2023/10/succes...) [Career and Talent Mobility: Certificate Program from The Josh Bersin Academy](https://bersinacademy.com/courses/car...)