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How To Prepare and Train Customer Support Teams to Work with AI

Many Customer Support teams have begun the journey into AI-powered automation, often at the urging of management. While AI's ability to reduce repetitive ticket volumes, assist agents with answers and ultimately drive higher CSAT are readily apparent, it's not always initially apparent to the agents on the ground when a new AI program launches. Join CS Lab's Sophie Conti, DigitalGenius' Mikhail Naumov and Magoosh's Hannah Baker as they share their insights on how to prepare and train agents for this new world of AI-powered customer support automation. They'll provide tips, ideas, and pitfalls to avoid based on their extensive collective experience in training, and helping agents work with AI, with many examples they've seen in the field of how to make it work not only for your customers, but for the agents serving those customers.

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