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Behind The Scenes When You Call An Ambulance: Julie From Marketing

In this episode of Julie from Marketing, Julie gets an up-close look at Northwell Health’s Center for Emergency Medical Services, the largest hospital-based ambulance service in the New York Metropolitan area and one of the largest in the United States. Learn what it’s like to be on the receiving end of a call, what the command center looks like, how dispatchers manage emergency vehicles both on the ground and in the air, and the scripts that EMTs follow while on the phone with you. (Julie takes a whirl at being an emergency operator, by the way — see how she does.) 0:00 - Preview: Julie takes an emergency call 0:12 - Intro 0:40 - Who are the emergency dispatchers? 1:04 - What an EMT dispatch facility looks like 2:08 - How dispatchers take emergency calls 3:08 - The command center screen, explained 3:49 - The script emergency operators use 4:22 - How ambulances get dispatched 4:38 - Do emergency operators memorize the script? 4:54 - The flight follower station 5:11 - Do emergency operators get overwhelmed? 5:38 - Julie takes a (simulated) emergency call 7:22 - Outro: Julie visits an ambulance facility Northwell Health is New York State’s largest health care provider and private employer, with 21 hospitals, about 900 outpatient facilities and more than 12,000 affiliated physicians. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 87,000 employees – 18,900 nurses and 4,900 employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better.  We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu Interested in a career at Northwell Health? Visit Jobs.Northwell.edu and explore our many opportunities. Visit us at The Well: https://thewell.northwell.edu/ Follow Northwell on Social Media:   / what.thewell     / northwellhealth     / northwellhealth     / northwellhealth     / northwell-health