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Visit our website for a list of the top ITSM options on the market today: https://technologyadvice.com/it-softw... Information technology service management (ITSM) is the implementation, regulation, management, and delivery of IT services, policies, and procedures within a company. This includes everything from planning, creating, delivering, and supporting IT service requests. ITSM practices are how IT teams manage the end-to-end delivery of services to the client and are critical to the customer journey and operational efficiencies within the business. ITSM can also have an impact on the employee experience, as redundant tasks are automated and workflow is streamlined. ➤ CHAPTERS 0:00 - ITSM Intro 0:51 - What is ITSM? 1:07 - ITSM Main Features 1:51 - ServiceNow 2:45 - BMC Helix 3:26 - SolarWinds Service Desk 4:05 - Cherwell Service Management 4:37 - Visit our website for more info! Original article: https://technologyadvice.com/blog/inf... Written by: Tamara Scott Hosted by: Kyle Heildebrand Edited by: Miguel Potestades Footage courtesy of ServiceNow, BMC Helix, SolarWinds, and Cherwell. ➤ OUR WEBSITE: https://technologyadvice.com/?utm_sou... ➤ LINKEDIN: / technologyadvice ➤ TWITTER: / technology_adv The business technology marketplace is diverse, and most buyers struggle to determine which options are best for them. At TechnologyAdvice, we don’t think this should be such a challenge. That’s why our team is dedicated to creating quality connections between buyers and sellers of business technology. #ITSM #SoftwareReview