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Phone Skills Bootcamp

Heather Nottingham discusses how the importance of phone skills lies in setting a positive first impression and driving conversions, yet many practices fail to prioritize this area. Join us on May 16th for our Phone Skills Bootcamp! Resources: Practice Growth Summit 2024: https://allstardentalevents.com/ Phone Skills Bootcamp: https://www.tickettailor.com/events/a... Practice Growth Guide Download: https://1.allstardentalacademy.com/bo... Dental Practice Growth Webinar: https://1.allstardentalacademy.com/we... Highlights: 00:00 - Introduction to Phone Skills Bootcamp and Practice Growth Summit 01:00 - Importance of Phone Skills as Entry Point for Practices 01:28 - Impact of Effective Phone Skills on Practice Revenue 04:17 - Balancing Technology with Personal Interaction 06:03 - Overcoming Resistance to Prioritizing Phone Calls 07:01 - Considering Outsourcing Options for Call Handling 09:25 - Building Rapport and Connection with Patients Over the Phone 09:52 - Importance of Continuity in Patient Experience 10:20 - Ensuring Predictable and Consistent Patient Experience 11:16 - Avoiding Voicemail and Ensuring Live Interaction 20:00 - Strategies for Building Rapport with Patients Over the Phone 31:59 – Invite to Phone Skills Bootcamp May 16th 2024 About Heather Nottingham Heather is the VP of Training & Phone Skills Instructor at All-Star Dental Academy. She is a former retail sales trainer and manager for Bloomingdale’s, Kate Spade, and Theory, and a top new patient coordinator for a multi-million-dollar high-end dental practice where she personally increased revenue by over a million dollars in less than 18 months. She has over 24 years worth of customer service, training, and phone experience, and designed the All-Star Dental Academy Phone Success Course as well as the GREAT Call® Process. About Alex Nottingham JD MBA Alex is the CEO and Founder of All-Star Dental Academy®. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Master of Business Administration (MBA) from Florida International University. #dentistry #NewPatients #practicegrowth #practicegrowthsummit2024 #phoneskillsbootcamp #phoneskills