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Cx Talks- Episode 10- Discussion with Gangadhar Dhotrekar

Join us for an eye-opening conversation in this episode as we dive into the world of Digital Transformation in BPO Operations with Gangadhar Dhotrekar, a seasoned Digital Transformation Consultant. Gangadhar’s journey spans from early BPO days to becoming a pioneer in leveraging digital solutions, and he brings unmatched insights on the profound impact of digital transformation within the BPO industry. In This Episode: 🎯 Gangadhar shares his expertise on the shift from traditional to digital operations and how this change is driving efficiency and cost savings in BPOs. 🎯 Key technologies like Intelligent Automation, Blockchain, and Generative AI and their transformative roles. 🎯 Overcoming challenges like workforce fears, regulatory issues, and high costs, while ensuring sustainability and better customer experiences. Gain practical takeaways on how digital tools can streamline processes, reduce errors, and improve customer satisfaction across the board! 🛠️💼 🎧 Watch the full episode and don’t forget to subscribe for more insights!