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Data Strategy Unravelled - Customer Experience and Data Strategy - Part 1 | Amazon Web Services

In Part 1 of ""Customer Experience and Data Strategy"" Khendr'a Reid, Principal Data Strategy Tech Specialist at AWS, meet with Hara Gavriliadi, Senior Customer Experience Strategist at AWS, and Dwayne Browne, Principal Data Strategy Tech Specialist at AWS, to discuss how to define ""Customer Experience"" and how a modern data strategy fits into this. 00:00 - 03:30 - Introduction 03:30 - 06:00 - What is the definition of ""Customer Experience""? 06:00 - 09:41 - How does a modern data strategy fit into Customer Experience? About Data Strategy Unravelled: A New Vantage study found 97% of blue-chip companies are investing in data, yet only 27% have successfully created a data driven organization. Data Strategy Unravelled is a video series intended to help organizations become data-driven. This series interviews experienced professionals from both the business and technical realms to discuss topics and strategies that organizations can implement to become data-driven. More Resources: AWS Data Strategy: https://aws.amazon.com/data/datastrat... Omnichannel Customer Experience e-book: https://d1.awsstatic.com/psc-digital/... Innovating with Data e-book: https://go.aws/3PK3q95 Subscribe: More AWS videos: https://go.aws/3m5yEMW More AWS events videos: https://go.aws/3ZHq4BK Do you have technical AWS questions? Ask the community of experts on AWS re:Post: https://go.aws/3lPaoPb ABOUT AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster. #AWSforData #DataDriven #DataStrategy #DataStrategyUnravelled #Data #Analytics #CustomerExperience #AWS #AmazonWebServices #CloudComputing