Скачать с ютуб Service user participation as radical knowledge production in a public organisation в хорошем качестве

Service user participation as radical knowledge production in a public organisation

User involvement in research is an emerging policy paradigm within welfare research and a several studies has been theorizing the phenomenon, investigating for instance the degrees of user control and the contribution of the knowledge produced. Erik Eriksson, postdoctor at the Centre for Municipality Studies – CKS at Linköping University, here presents an ethnographical case study which examines how knowledge is produced in corporation between users and a welfare organisation. This presentation was also part of the ESWRA 2018, 8th European Conference for Social Work Research at University of Edinburgh 18 - 20 April 2018. The authority investigated is the Swedish public employment office, responsible for the reception and integration of newly arrived immigrants through the ‘establishment program’. The purpose of the study was to examine how cooperative knowledge production is carried out and what kind of knowledge such an approach produces. The results show that the employee-researchers, through consciousness and strategic manoeuvres, managed to create a space within the authority where the user-researchers gained considerable control over the process, including analysis and formulation of the final report. The project resulted in a research product highly unconventional in the institutional context where it was produced. It presented the immigrants perspective in a way reminding of life story narratives, and differed from conventional knowledge production within the employment office in the sense that it gave an unedited user perspective of the services. The report also reached beyond the services provided by the employment office, including experiences of interactions with other authorities as well as accounts of the entire life situation coming as a refugee to Sweden. Conclusively, the knowledge produced could be of great value trying to understand the immigrant perspective; what obstacles immigrants face when coming to Sweden and what support they see as crucial. It also reveals the importance of a coherent integration policy and the need for corporation between authorities. More about Erik Eriksson https://liu.se/en/employee/erier21