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How to build Inclusive Social Platforms | Product Talk with Malthi

Discover how customer empathy is transforming user experiences and why safety and privacy are non-negotiable in today’s digital landscape. Priyanka Kodikal, Chief Design Officer at Dream11, and Murugan Arjunan, CTO at HerKey, dive into key insights on building inclusive social platforms. They discuss the challenges of developing products like WhatsApp, balancing openness, safety, and privacy, and how thoughtful design strategies foster user trust. They also discuss the powerful role of women in technology and the shift in career platforms driving today’s workforce. This episode offers valuable insights into designing platforms that empower and connect diverse users. 00:00 How to build inclusive Social Platforms 02:46 How its like to build a product like Whatsapp 08:49 Balance on creating open, engaging and safe platform for women 15:05 How to follow safety and privacy protocols while building a platform for women 22:22 Applying design strategies in a product for better user trust and experience 29:00 Product iteration roadmap on building a inclusive social platform 35:41 HerKey platform for women’s career growth 36:04 Priyanka shares her Career journey as a women in STEM 39:55 Importance of team understanding about userbase for better product quality 43:16 How including diverse talents make a change in the product journey 48:25 Role and career growth of women in technology 52:30 The 4 M’s of a woman's life and career impact 55:25 Insights from the innovative project return to work by Whatsapp for women’s career growth led by Priyanka Meet our guests : Priyanka Kodikal Priyanka is the Chief Design Officer at Dream Sports, having returned to India in 2023 after two decades of design experience in the U.S. She leads the expansion of the design team and influences the design philosophy across the Dream Sports portfolio. Prior to this role, Priyanka was the Head of Design for WhatsApp’s consumer products, where she shaped core user experiences for calling, messaging, and status. Linkedin -   / priyankakodikal   Murugan Arjunan With over 20 years of global leadership experience in technology, SaaS product development, and cloud transformation, he has served as Chief Technology Officer at HerKey since 2023. He is passionate about leveraging technology, AI, and data to create products that empower millions of women to access opportunities, learning, and supportive communities for their career aspirations. Linkedin -   / muru-arjunan   Episode sponsor: https://www.herkey.com/ | India’s largest community and career engagement platform for women Host corner: Malthi SS, is Fractional Chief Product Officer at HerKey(formerly JobsForHer), a woman’s career engagement platform. She is a seasoned global product leader, Start-Up Mentor and Freelance Product Coach and Trainer. She has more than 2 decades of professional experience in building global software products working with PayPal, Societe Generale, Intuit, SAP and EMC catering to millions of customers. 🌟 S͇u͇b͇s͇c͇r͇i͇b͇e͇ t͇o͇ t͇h͇i͇s͇ Y͇o͇u͇T͇u͇b͇e͇ C͇h͇a͇n͇n͇e͇l͇ a͇n͇d͇ s͇t͇a͇y͇ a͇h͇e͇a͇d͇ i͇n͇ y͇o͇u͇r͇ p͇r͇o͇d͇u͇c͇t͇ m͇a͇n͇a͇g͇e͇m͇e͇n͇t͇ s͇k͇i͇l͇l͇s͇:    / @product-talk-with-malthi   🌟 🔗Gᴇᴛ ɪɴ ᴛᴏᴜᴄʜ ᴡɪᴛʜ Mᴀʟᴛʜɪ: 📧 Email: [email protected] 🌐 Website : www.malthiss.com 🔹 LinkedIn: linkedin.com/in/malthis 👉𝐒𝐢𝐠𝐧𝐔𝐩 𝐟𝐨𝐫 𝐌𝐚𝐥𝐭𝐡𝐢'𝐬 𝐧𝐞𝐰𝐬𝐥𝐞𝐭𝐭𝐞𝐫 𝐭𝐨 𝐠𝐞𝐭 𝐝𝐞𝐞𝐩𝐞𝐫 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐨𝐧 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: https://malthi.substack.com/ ‪@Dream11‬